Turn Your Staff into a Team
by Ellen Alcorn
Monster Contributing Writer
Teamwork\'tém-werk\ n (1886): Work done by several associates with each
doing a part but all subordinating personal prominence to the efficiency of the
whole.
Does this sound familiar? If so, your team is on the right track.
But if your team is a loosely organized group of individuals who get together
once in a blue moon sporting nametags, you have some work to do. Fortunately,
there are several steps you can take to turn your motley crew into a
high-functioning team.
- Create Opportunities for People to Get Together to Tackle an Issue.
This is not something you'll have to
invent, according to Kathleen Allen, senior fellow at the University of
Maryland's Burns Academy of Leadership, and president of Allen Associates.
"In my experience, these issues will pop up on a weekly basis," she
says. During these crunch times, Allen says, a leader "needs to remind
people what they're together to do." A timeline is usually critical to
success, she notes. The more opportunities people have to work together, the
more likely it is they will begin to function as a close-knit team.
- Mine
the Learning from These Group Experiences.
If handled well, an
intense group effort can be the bridge that brings a team to an entirely new
way of working together. Too often, though, after a short project during which
people have worked closely together, the office drifts apart again. According
to Allen, that is when the work really begins. The first thing a leader should
do is celebrate the work that has been accomplished and congratulate the team
on a job well done.
"It's important
to bring the team back to reflect on how it felt to work closely
together," she says. Leaders can expect some resistance to this.
"People are probably going to say they can't imagine working together this
way all the time and getting their other work done. And there will probably be
a perception that people will have to give up autonomy."
The task is to convince staff members
of the excitement of teamwork. "In a shared model, everyone on the team
initiates things, rather than waiting to be told what to do by the leader,"
Allen says. "They have a part in creating the values and the vision of the
organization." As for the perception that teamwork will lead to a heavier
workload, Allen says the opposite often proves to be true. "When nobody's
talking to each other, there's a lot of duplication."
- Give
the Process Time -- Lots of It.
This is where many
well-meaning managers go wrong. Rome wasn't built in a day, and neither is an
effective team. "So often, I get a call from a CEO who says, 'We need to
do team building this Saturday at four,' " says Jim Jose, an
organizational effectiveness strategist and leadership coach based in Tucson.
"But team building isn't an event; it's a process." It's easy for a
group of people to pull together for a few weeks and create what he calls a
"rah-rah" atmosphere, but that doesn't make a group a team.
Perhaps the biggest reason this process
takes time is that people who have spent their careers simply following orders
are task-oriented, not adjusting easily to the more process-oriented nature of
working on a team. Also, they may regard the process of working on a team as
too touchy-feely. The key is to help employees understand that teamwork isn't
about being nice; it's about smart business. A team atmosphere calls on
everyone -- not just the leader -- to generate ideas, initiate projects and
produce top-notch work.
"This is the classic 'the whole is
greater than the sum of its parts,'" says Zachary Green, senior scholar at
the University of Maryland's Burns Academy of Leadership. "We know
organizations that are able to align the visions [of their employees] are
smarter, more effective, more efficient and, most importantly, more
creative."
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